Overall satisfaction
Goal: 85%
80%Current score
30 DAY SCORECARD
Guest experience
Past 30 days: September 23–October 23, 2026. Current CEM scores are compared with the previous three months and the region. Rolling 30-day SOS total time: 3 min 42 sec.
Taste of food
Goal: 85%
81%Current score
Speed of service
Goal: 3:30
3:42Current score
PAST 30 DAYS · SEP 23–OCT 23
Our results
| Measure | Goal status | vs previous 3 months | vs region | Current |
|---|---|---|---|---|
| Overall satisfaction | 85% | -2% | +0% | 80% |
| Taste of food | 85% | -1% | +0% | 81% |
| Fast service | 80% | -0% | +1% | 75% |
| Attentive / friendly | 85% | +1% | +2% | 82% |
| Cleanliness | 85% | -0% | +4% | 82% |
| Ease of placing order | 85% | -1% | +1% | 84% |
| Ease of receiving order | 90% | +1% | +4% | 84% |
| Portion size | 80% | -1% | +2% | 74% |
| Order accuracy | 98% | +1% | +1% | 96% |
| Likelihood to eat again | 95% | +6% | +4% | 88% |
| SOS (Total Time) | 3 min 30 sec | — | — | 3:42 |