Overall satisfaction
Goal scoring paused
88%Current score
September scorecard
Guest experience
September CEM reporting period: September 1–30, 2026. These are the current scores, with comparisons to the previous three months and the region.
Paused
goal scoring
Order accuracy
Goal scoring paused
99%Current score
Speed of service
Goal scoring paused
3:38Current score
September scorecard
Every guest. Every visit.
| Measure | Goal status | vs previous 3 months | vs region | Current |
|---|---|---|---|---|
| Overall satisfaction | Paused | +6% | +8% | 88% |
| Taste of food | Paused | +2% | +5% | 85% |
| Fast service | Paused | +3% | +7% | 80% |
| Attentive / friendly | Paused | +4% | +6% | 86% |
| Cleanliness | Paused | +5% | +10% | 88% |
| Ease of placing order | Paused | +4% | +8% | 90% |
| Ease of receiving order | Paused | +10% | +13% | 93% |
| Portion size | Paused | +8% | +11% | 82% |
| Order accuracy | Paused | +4% | +4% | 99% |
| Likelihood to eat again | Paused | +24% | +18% | 100% |
| SOS (Total Time) | Paused | — | — | 3:38 |
Goals are on a temporary pause.
We’re still sharing every score for visibility, but no result is being counted against the team while we continue learning the new system.